Priority Landscape & Maintenance

- 4490 Grant St, Gary, IN 46408

Priority Landscape & Maintenance presents itself as a comprehensive, full-service landscape contractor operating out of Gary, Indiana. Serving Northwest Indiana and surrounding areas, this company specializes in managing the year-round outdoor needs of commercial, industrial, and multi-family properties, including planned communities and Homeowner Associations (HOAs). Their stated mission is to be a reliable partner for property managers and business owners, providing everything from routine lawn maintenance and detailed landscape design to crucial seasonal services like snow and ice management.

The firm's extensive list of services positions them as a 'one-stop shop' for exterior property care, eliminating the need for Indiana property owners to coordinate multiple contractors for different needs such as lawn care, tree services, and complex irrigation systems. They emphasize a commitment to creating aesthetically pleasing, functional, and sustainable outdoor environments through professional planning and execution. Their specialization in large properties and commercial accounts suggests they possess the operational capacity and equipment necessary to handle significant maintenance contracts.

However, potential customers in Indiana must carefully scrutinize the company's track record by balancing its broad service offerings and self-proclaimed reliability against actual customer experiences. A significant, multi-faceted customer review from a townhome association, a major type of client the company targets, alleges severe issues, including poor lawn care (butchering with mowers/edgers), spreading a fungus, damaging grass with low-quality fertilizer, and critically, causing "serious damage to our irrigation pipes" due to a "lack of knowledge." This review further states the company took "NO responsibility" for their mistakes and was "very unreliable," pointing to a concerning gap between the advertised promise and the delivered service quality.

Conversely, another review highlighted "top-notch" and immediately available customer service from a specific account manager, indicating that customer communication and responsiveness, at least from that individual, was satisfactory. This mixed feedback necessitates that any Indiana user considering a contract with Priority Landscape & Maintenance proceed with caution, request a detailed service history, and ensure any contract clearly defines liability for property and system damage, especially concerning irrigation, before any commitment is made.

Priority Landscape & Maintenance is strategically headquartered in Gary, Indiana, which allows them to effectively cover a wide service area that includes Lake County, Porter County, and surrounding parts of Northwest Indiana and the Chicagoland area. This geographical positioning is a clear benefit for local users seeking a contractor with localized knowledge of the climate and soil conditions in the Hoosier region.

The official address is:

4490 Grant St, Gary, IN 46408, USA

• Wheelchair accessible entrance and parking lot.
• Ample free parking, including both a free parking lot and free street parking options.

The company also offers modern convenience through online estimates and is available for onsite services, demonstrating a commitment to accessibility and ease of initial contact for busy commercial property managers and HOA boards in Indiana.

Priority Landscape & Maintenance provides an unusually extensive array of services, covering all aspects of exterior grounds management from basic lawn care to complex design and severe weather mitigation. This full-service model is a key feature for commercial and multi-family properties in Indiana.

• Full-Scope Landscape Maintenance:
  • Lawn Care Service: Mowing, edging, string trimming, aeration and overseeding, and pest and weed control lawn services.
  • Specialized Turf Management: Fertilization & weed control, including fungicide, insecticide, and pre-emergent applications, with options for organic treatments.
  • Arbor Care and Tree Service: Tree trimming, pruning (including management trimming and corrective pruning), tree removal, and stump grinding.
  • Seasonal Cleanups: Comprehensive fall & spring clean-ups, debris removal, and leaf management.
  • Landscape Bed Management: Planting, plant selection, seasonal color installation, and mulching services (mulch supplier).
• Design, Build, and Installation Services:
  • Landscape Design and Installation: Custom landscape design and installation, including both grass seeding and artificial/synthetic turf installation.
  • Hardscaping and Outdoor Living: Installation of outdoor patios, fire pits, retaining walls, and brick & paver installation.
  • Irrigation Systems: Installation, full-service maintenance, and irrigation maintenance for lawn sprinkler systems (note: serious customer complaints exist regarding knowledge and damage in this area).
• Commercial and Industrial Property Services:
  • Commercial Landscape Maintenance and Service, including for medical facilities and retail landscaping.
  • HOA Landscaping and Community Landscape Management.
  • Seasonal Snow and Ice Management Services: Snow removal, snow plowing, plowing and salting, snow pushing, snow blowing, and snow shoveling for commercial properties.

Priority Landscape & Maintenance highlights several operational strengths, though these must be viewed in the context of conflicting customer experiences regarding quality control.

Promoted Operational Strengths:

• Full-Service Capability: Their most significant highlight is being a "full-service" contractor, offering everything from lawn care and specialized arborist services to large-scale snow removal and landscape construction. This streamlines vendor management for large Indiana properties.
• Targeted Commercial/HOA Focus: The company explicitly serves commercial, industrial, and planned community properties, suggesting they are structured for the needs of account management, contracts, and large-scale operations.
• Accessibility and Modern Contact: They provide online estimates, onsite services, a wheelchair-accessible facility, and clear contact points, including a dedicated Account Manager (like Jackie Mueller, noted for "top-notch" service), which is a valuable feature for clients.
• Commitment to Specific Demographics: The company is noted as being LGBTQ+ friendly, indicating an inclusive approach to their clientele and community engagement.
• Comprehensive Tree Services: As a service provider that includes Arborist service and Tree Removal/Trimming, they offer expertise beyond simple mowing, addressing the health and safety of mature trees on a property.

Critical Service Concerns (Requires Vetting):

• High Risk of Irrigation Damage: Verified customer feedback strongly indicates a major and recurring problem with irrigation systems, including significant damage to pipes, which the company allegedly took "NO responsibility" for.
• Poor Quality Lawn Care: Reviews detail instances of lawns being "butchered" by mowers and edgers, and grass being "burnt" by low-quality fertilizer, suggesting significant inconsistencies in crew training and material quality.
• Unreliability and Lack of Accountability: The complaint from the townhome association cited the company as "very unreliable" and unwilling to take responsibility for clear mistakes, leading to multiple complaints from homeowners.

Indiana users interested in contacting Priority Landscape & Maintenance for commercial or residential property services in the Gary area should use the following details:

Address: 4490 Grant St, Gary, IN 46408, USA
Phone: (708) 946-6121
Mobile Phone: +1 708-946-6121

It is advisable for clients, especially large-scale property managers, to request to speak directly with an Account Manager, like the mentioned Jackie Mueller, to assess the immediate availability and level of responsiveness before negotiating a service agreement.

For property owners and managers in the Indiana region, Priority Landscape & Maintenance's greatest offering that is "worth choosing" is the sheer breadth of its full-service model. The ability to contract out all major external maintenance needs—from weekly mowing and seasonal planting to complex tree care and immediate snow removal—to a single local vendor in Gary is a significant logistical advantage. This consolidation of services is particularly valuable for HOAs, large commercial properties, and industrial parks that require consistent, year-round property management. Their detailed scope of work includes essential services like snow and ice management, a critical function for safety during harsh Indiana winters.

However, the benefits of this extensive service list are severely undercut by multiple, detailed customer complaints that suggest a major deficit in technical expertise and professional accountability, especially concerning irrigation systems. The reported issues of damaged pipes, lawn destruction, and the company's alleged refusal to take responsibility are non-negotiable considerations for any serious Indiana property owner. Damage to a sprinkler system alone can result in thousands of dollars in repairs, making the promised "convenience" a potentially costly liability.

Therefore, a professional choice for Indiana users is not to simply hire, but to hire conditionally. The company is worth considering only if the following strict measures are taken:

• A written contract must explicitly detail liability coverage for property damage, especially concerning irrigation, with clear consequences for damage caused by their crews.
• The client must request and verify references from other multi-year, multi-family contracts within the past six months to ensure the quality control issues are not ongoing.
• Pricing for services, which one reviewer stated was an overcharge compared to competitors, should be meticulously cross-referenced with at least three other Northwest Indiana landscape contractors.

Ultimately, the comprehensive service list makes them a potential logistical choice, but the documented reliability and quality control risks demand rigorous due diligence to ensure that "Priority" status truly translates into superior, responsible service.

Priority Landscape & Maintenance

4490 Grant St, Gary, IN 46408, USA