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HWY 27 Landscape Supply
- 8050 US-27, Decatur, IN 46733

Landscaping supply store, Florist ★4.0

8050 US-27, Decatur, IN 46733, USA

4.0
This has been a nightmare experience all year without a doubt. Today we ordered SIX scoops of rock, received what is maybe 2, if even that, 3 would be pushing it but I’d have accepted that answer. My bill states EIGHT scoops even though the “owner” confirmed on the phone that we only ordered 6. Her attitude has been horrible from the start but I’ve always dealt with it. I have been in customer service for 5.5 years, landscaping for nearly 3 now, and I still can’t stand people that act the way she does. Despite offering solid proof that mulch and dirt we have bought from them (2 scoops!) was MORE then the amount we received, she still refused to acknowledge that someone messed up and chose to continuously argue. Then states she’s been “doing this for 10.5 years”, well congratulations, 2 landscapers, 1 with almost 20 years of experience and one with 28 years of experience both agree that that is MAYBE 3 scoops, along with myself with 5 years of experience. Even separately 2 people who by far have seen more landscape material than she has are positive that is NOT six scoops. I stated I will Probably be paying my bill and discontinuing use, as this is not the first issue we have had. We have had deliveries schedule for 9am and not received them until nearly 10am. We have ordered from them before and told they couldn’t deliver because it was 15.1 miles and they “only deliver 15 miles”. Last year I referred my grandmother for sand for her pool and she was also ripped off, she ordered 8 yards of sand, told them “however many scoops will get me that much is fine”. She came home with enough sand to covered 5.5 years at only 1/2 inch deep which wasn’t near deep enough, and spent another $400 on bagged sand to finish the job because they refused to admit their mistake then either. The straw we have been getting from them this year is absolutely poor quality and not even worth buying from them as it never fails to be sticky and clumpy no matter how hard you try to spread it, it just will not. While addressing these concerns with the owner, who tends to be a little egotistical, her response was “please do, I have been doing this too long to keep dealing with rude people like you”. Mind you I was remaining as professional as possible given the circumstances while she has insisted on raising her voice and arguing, and has no concern for a dissatisfied customer. You’d think she’d make an attempt to atleast discuss the concerns and address them but nope, your concerns are invalid to her because in her eyes their company is perfect and it is absolutely NOT. When I stated I was remaining as professional as possible she responded with “and so am I”, which at no point did I say she wasn’t, despite the fact she wasn’t. (Guilty conscious much?). She had absolutely no concern for any issues with her business and had no interest in discussing how to get more rock, how I could ensure I got the right amount of rock, or even addressing WHY I felt it wasn’t enough. This is honestly ridiculous. This is probably the worst run company ever by far and it’s mostly because the owner refuses to be a responsible one. I would love to continue to do service with them because they are a local small business and we prefer to use local small businesses, but at this point I’m not even sure it’s worth it. We have been made to look professional on far too many instance because we where given poor quality straw, or the wrong amount of rock, or we had to start much later then we where supposed to because we had to wait around twiddling our thumbs for the scheduled delivery to be dropped off despite being past the delivery time. We are now losing money we aren’t making back because we are having to over buy just to have enough. This is honestly ridiculous. They also do not want to hear your honest opinion, & have no intentions of ever addressing any issues or concerns you have. Even when you are willing to provide proof of your concerns they have no intentions of taking accountability. (Mind you that’s 1.5 scoops of dirt towards the FRONT of the trailer.) - Shyanne Williams
HWY 27 Landscape Supply Overview Intro Detail Photos Location Reviews

HWY 27 Landscape Supply Introduce

For residents and professionals across Adams County and Northeast Indiana, HWY 27 Landscape Supply in Decatur, IN, stands as a local resource uniquely combining the services of a full-scale garden center, a professional landscaper, and a dedicated florist. Operating as a small, local business, this establishment focuses on supplying both the bulk materials needed for large projects and the fine floral details required for life’s special moments.

Unlike big-box stores, HWY 27 Landscape Supply is built on the foundation of providing tailored products and services to the Indiana community. They are your one-stop-shop, catering to the DIY homeowner who needs a few scoops of mulch, the commercial client needing reliable snow removal, and the customer who wants a thoughtful floral arrangement delivered. Their dual role as a landscape supplier and florist is a distinct advantage, positioning them to handle a wide spectrum of property and gifting needs year-round.

The journey of this local business, opened in 2018, demonstrates a commitment to serving the Decatur area with a variety of offerings. However, as is common with any high-volume, delivery-based business, customer experiences can vary, particularly regarding bulk material measurements and delivery timeliness, which are factors every potential customer should consider alongside their praised residential services.


Location and Accessibility

HWY 27 Landscape Supply is conveniently located right on a major route in Decatur, Indiana, making it easy to find and access for residents throughout Adams County and beyond. The business address is:

8050 US-27, Decatur, IN 46733, USA

Situated directly on US-27, the location ensures high visibility and ease of access for customers driving in from areas like Fort Wayne, Berne, and other surrounding Indiana towns. This strategic placement allows for efficient bulk material pickups and streamlined delivery operations to a wide local radius. The business has also taken steps to ensure it is welcoming to all members of the community, offering:

  • Wheelchair Accessible Entrance
  • Wheelchair Accessible Parking Lot

These accessibility features demonstrate a commitment to serving every customer in the Indiana community, making a quick visit for plants or supplies a smooth experience. The business model is also structured for efficiency, catering to those who need a quick visit to pick up materials or place orders.


Services Offered

HWY 27 Landscape Supply boasts a diverse range of services, effectively operating as five businesses under one roof: a Landscaping Supply Store, Florist, Garden Center, Landscaper, and Plant Nursery. Their service options are designed to cover the entire lifecycle of an Indiana landscape, from the foundational soil to the seasonal floral accents.

The core services and products available include:

  • Landscaping Bulk Material Delivery: Offering essential materials such as mulch (dyed and natural varieties), screened topsoil, various types of river rock, pea gravel, and sand, often with local delivery options available.
  • Full-Service Florist Offerings: Providing Floral Arrangements that can include fresh, dried, or silk designs for various occasions, catering to gifting and event needs in the Decatur area.
  • Residential and Commercial Landscaping Services: Offering on-site services that include design, full Landscape Installation, and Landscape Maintenance such as trimming, edging beds, and mulching.
  • Garden Center and Plant Nursery Retail: Selling a variety of plants, trees, and shrubs, including selections from acclaimed brands like First Editions Shrubs & Trees, Endless Summer Hydrangeas, and Easy Elegance Roses (based on retailer information).
  • Seasonal Property Maintenance: Providing comprehensive support, including Spring and Fall Cleanups to ensure a property looks its best year-round, as well as crucial Snow Removal and ice melt services during Indiana winters.
  • Payment and Service Flexibility: Accepting various payment methods including Credit Cards and Debit Cards, and offering a Service Guarantee on certain products and services.

Their residential landscaping services, including the expertise for installations, have been particularly noted by recent customers for being "fantastic" and highly recommendable.


Features / Highlights

A significant feature of HWY 27 Landscape Supply is its strong commitment to being a small, local business in the Adams County area, which appeals to many Indiana residents who prefer supporting their community. The business highlights their residential service quality, their professional team, and their expansive offerings that simplify landscaping and gifting for the customer.

  • Highly Recommended Residential Landscaping Team: Recent customer updates highlight a dedicated, excellent team that performs fantastic job on landscaping services, suggesting a strong focus on on-site execution and customer satisfaction for residential projects.
  • Knowledgeable and Kind Staff for Retail/Delivery: Customers have specifically praised the team for being "knowledgeable and kind," making the process of ordering bulk materials like pea gravel and mulch seamless, including the convenience of backing the delivery right onto a tarp on the driveway.
  • Integrated Landscape and Floral Services: The combination of a plant nursery, bulk supply, and florist under one roof offers unparalleled convenience for both property enhancement and last-minute floral needs.
  • Formal Service Guarantee: The business explicitly offers a Service Guarantee, which provides customers with a level of assurance regarding the quality of the work or products they purchase.
  • Local Small Business Appeal: As a Small Business established in 2018, it is a local fixture that many customers consciously choose to support, even when facing operational challenges.

However, it is vital for new customers to be aware of the varied operational feedback, particularly concerning bulk material delivery and customer service communication issues cited in some historical reviews. These reviews mention discrepancies in delivered quantities, occasional delays in scheduled delivery times, and difficulties resolving concerns with ownership, suggesting an inconsistent customer experience in the bulk supply and logistics side of the business.


Contact Information

For Indiana residents interested in their floral arrangements, bulk supply needs, or professional landscaping services, HWY 27 Landscape Supply can be reached using the following contact details:

Address: 8050 US-27, Decatur, IN 46733, USA

Phone: (260) 724-3652

Mobile Phone: +1 260-724-3652

With both a main and mobile phone number, customers have reliable ways to contact the team to schedule a delivery, book an on-site landscaping service, or place an order for a floral arrangement. Due to the high-volume and multifaceted nature of the business, a direct phone call is the best way to get personalized assistance and confirm details for time-sensitive deliveries or service appointments.


What is Worth Choosing HWY 27 Landscape Supply

For people in Indiana, particularly in the Decatur area, choosing HWY 27 Landscape Supply is most worth it for their proven, excellent residential landscaping services and their integrated product offerings. The updated positive reviews strongly recommend their residential team, noting that they do a "fantastic job." If you are looking to hire a team for a landscape installation or maintenance project at your home, the skilled execution and knowledge of the on-site crew appear to be a major selling point.

The business is also the ideal choice for its sheer convenience. It is rare to find a place where you can purchase a large delivery of river rock, buy a flat of flowers for your garden beds, and order a custom floral arrangement for a birthday, all from the same local vendor. This consolidated service model saves Indiana customers time and effort, simplifying the process of outdoor beautification.

However, customers should approach bulk material orders with a clear understanding of their needs and possibly request confirmation of scoop quantities at the time of delivery to ensure accuracy, given the historical feedback regarding quantity disputes and delivery times. Despite these noted operational challenges in the bulk supply area, the commitment to being a local, small business that provides a service guarantee and highly praised on-site residential service makes HWY 27 Landscape Supply a valuable resource for Adams County properties.

HWY 27 Landscape Supply Details

  • From the business

  • Small business
  • Service options

  • Delivery
  • Onsite services
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Offerings

  • Service guarantee
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards

HWY 27 Landscape Supply Photos

HWY 27 Landscape Supply Picture 1HWY 27 Landscape Supply Picture 2HWY 27 Landscape Supply Picture 3HWY 27 Landscape Supply Picture 4HWY 27 Landscape Supply Picture 5HWY 27 Landscape Supply Picture 6HWY 27 Landscape Supply Picture 7HWY 27 Landscape Supply Picture 8HWY 27 Landscape Supply Picture 9HWY 27 Landscape Supply Picture 10

HWY 27 Landscape Supply Location

HWY 27 Landscape Supply

8050 US-27, Decatur, IN 46733, USA

HWY 27 Landscape Supply Reviews

An average rating of ★4.5 from 41 user reviews.

pricesmulchdelivery

★ 5★ 4★ 3★ 2★ 1

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